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Lessons from Netflix

June 14th, 2010 · View Comments · tech

Over the past couple of weeks, people across the web have been raving about the internal deck from Netflix that details the company’s view on its strategic direction for the future. In my opinion, this is not only because of Netflix’s incredible openness in sharing its strategy but also because it also tells a great story as a standalone deck, apart from an actual presenter. A couple thoughts / takeaways that came up when I went through the deck are below below:

  • Netflix estimates that the height of DVD-by-mail shipments will occur in 2013, after which time the company expects the rental of actual DVD discs to decrease as it becomes replaced by video streaming. This  is another confirmation of the prediction that there will be significant shift soon away from physical distribution of content to digital distribution, which actually brought one thought to mind–if the current shift happening is not just from DVD to Blu-Ray, but rather from physical discs to streaming, what’s the real point of even further iterating on physical formats? If physical distribution in general is going the way of the horse and buggy, then would companies be better served by focusing their R&D on streaming technologies rather than higher-resolution discs?
  • Netflix, in its discussion of potential threats to its business model, mentions “$100 CPM” as one example that could greatly hurt the company. “CPM” means cost per 1000 impressions, or in other words, what a company is charged for each 1000 times that an advertisement is seen. Currently, the top end for CPMs across the whole spectrum of media sits at around $30-$40. For CPM to reach $100, the implication is that ads will become so targeted and so effective at reaching potential audiences that the number of ads that a company needs to take out will drastically decrease. As a result of decreased ad volume (though not necessarily ad revenue), the ability for web services to charge consumers for an “ad-free premium version” of the service, like what Grooveshark or Wix do, also decreases drastically, since the basic free ad-supported version would be sufficient. For Netflix, the idea is that “consumers don’t like ads in movies, but if there were only 4 ads, and the movie is free, that would be pretty compelling.” This idea was one that I had never even though of before, but definitely one that completely changes my perspective on the potential for what online advertising might look like in the future.

Now, you’ve heard enough of my own stream-of-consciousness babble, so feel free to click through the actual Netflix presentation below. Definitely a fascinating one!

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  • I see no reason why Netflix couldn't move to an ad-based model in the future if CPMs go that high. Few companies have as much data on its users as Netflix so there is a huge competitive advantage right there. They are one of the first companies I'd think of when it comes to such targeted advertising.

    As for physical vs. digital distribution...

    Physical distribution will likely become niche but I don't know if it will disappear any time soon, at least not in this decade. Three reasons I believe this:

    1. The film industry makes too much money off of DVD/Blu-Ray right now and if they're anything like the RIAA, they will refuse to shift for a long, painful period of time.
    2. Streaming doesn't deliver the type of fidelity as physical media does... yet. It will eventually get there, but it will take a while. (pssst, our broadband infrastructure is pre-historic compared to many other nations!)
    3. Some people will always prefer having the physical copy to own. This probably an increasingly niche population, but they'll be around for a while, IMO.
  • Brian, your thoughts about physical vs. distribution echo mine exactly. While people talk about the complete demise of physical discs within the next decade, I also believe that the market for DVDs and the like will still continue to exist, even beyond the simple "niche" markets like the ones that LPs and such occupy today for audio. And a big reason is infrastructure, like you said--and it's not even just an issue of fidelity but of availability, period. But once the infrastructure is there, the remaining holdouts will then probably be limited to niche markets.
  • Even regarding availability, that's very much tied to my 1st point. As long as movie studios hold the rights to films, they control if and when they're available via Netflix, et al.
  • Ah, my bad. By "availability," I just meant that the current broadband infrastructure is practically nonexistent in some places, not just a matter of broadband infrastructure that needs to be upgraded. Sorry for the confusion!
  • Ah, indeed!
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